Shipping, Delivery & Preparing for Your New Rug or Carpet

How and when your rug is delivered are very important things to consider. Below we have highlighted the main factors that influence the speed and ease with which you receive your new rug.

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For more details, see our Shipping & Delivery resource page.

Lead Times & Shipping: Things That Impact Delivery of Your Rug

You may have seen the phrase “lead time” before on our product pages and wondered what it meant. “Lead time” is the period from when you place an order for a rug or carpet to when it is shipped. It includes the time needed for manufacturing, crafting your custom rug, and preparing the item for dispatch. Once ready for dispatch, the rug or carpet is shipped and in the hands of the delivery company.

To help set expectations for how long production and shipping of your new rug takes, consider the following:

Method of Production: All of our rugs are made to order. Some of our rugs are handcrafted and require extra production time. Some of our rugs come from boutique workrooms that focus on quality over speed.
Finishing: Specialty borders like hand-serged edges require extra production time.
Travel Time: Rugs produced in Europe take longer for delivery. All of our rugs are vulnerable to shipping or delivery delays beyond our control (COVID-related, weather, force majeure, etc.).
Size of Rug: If you are ordering a small area rug, like a 5×7, then you might be able to personally move the roll into your home. A large 8×10 rug can weigh hundreds of pounds depending on the material, and having extra help on hand is a must. See Method of Delivery below.
Method of Delivery: Standard Curbside Delivery means your rug will be delivered by one driver to your curb or to your driveway and offers the quickest timeframe. Enhanced Delivery offers over the threshold delivery for an extra fee. Enhanced Delivery is recommended for large rugs that are difficult to handle or too heavy for one person to manage. Delivery timelines are longer with Enhanced Delivery.

When and how do I choose the shipping method for my rug?

Add your custom rug or broadloom to the cart and begin the checkout process. You will be prompted to select a shipping method for your rug. We offer Standard Curbside Delivery, Enhanced Delivery, expedited shipping, international shipping and more. You can always reach out to us if you have questions or, for more details, see our Shipping & Delivery resource page.

Preparing For Your New Rug

Clear The Way: Before your new rug arrives, make sure the path from entry to destination is clear. With a clear path, accidental damage to household items or interior walls is less likely to occur.
Open Carefully: Once the roll of carpet is inside, carefully remove the packaging. Do not use a sharp blade that could damage the product.
Lay It Out: Unroll the rug or carpet. Let it loose-lay for 24 hours in the room. Allowing the carpet to relax into its intended shape will ease its compliance when installation begins or placement commences.
Vacuum: New rugs might shed or have residual fibers from the production process. A quick vacuum is a good idea.
Air it out: Some new materials or natural fibers may have a scent associated with them. Seagrass has a barn-like or grassy smell when new. Other natural fibers like sisal or wool have a fresh, earthy smell. And synthetic rugs might have a scent as well. These subtle odors will dissipate over time.

Preparing for Wall-To-Wall Installation

First, we highly recommend you work with a experienced installer. They will help measure and advise on how much material to order, whether you need padding and border options.
All the information you need for a successful project is in our post Flat Weave Carpet Installation—Everything You Need To Know. Installing carpet, whether flat weave or other, is a big project!
To learn more about wall-to-wall carpet, see our resource Wall to Wall Carpet or review installation guidelines for specific materials here.
All of our weaves that are available as broadloom come with Installation Guidelines that are accessible under the Installation tab on each weave page.

discover more resources below